Jennifer Smith - Practice Manager

I am proud to say that I am the Practice Manager (PM) here at Alba, and my role is a busy one, as it involves making sure that everything runs in an efficient and effective manner!

With many years' experience in hospitality and elderly care, I specialise in making sure individuals receive the best service possible to suit their needs. 

I also lead our team of Clinic Assistants in all aspects of their role - placing a particular emphasis on making sure that our culture, ethos and high standards of quality assurance (as well as our levels of customer service), are always maintained; it's all about delivering a first-class service to all our patients.

The reason I am so passionate about my role as PM is because I care so much! Not only do I have the best interests at heart of all our patients (as well as their families), I also care about the exceptional team of people who work at Alba. I am truly proud of each and every one of them.

So why choose us? At Alba Spinal Health Centre, we care about our patients' health and wellbeing, and we want every single person to have a fulfilling time during the course of their journey with us. Treating people as individuals and offering outstanding customer service is why we have built up such a strong reputation. I believe that Alba has its own unique environment - a positive, welcoming environment - with Jemma's enthusiasm filtering down from the top and throughout the whole team. I can honestly say that each member of the team is dedicated to giving the best service and care possible!

In my spare time, I love to be with my husband and three boys - regularly going out for meals or catching the latest blockbuster at the cinema. I'm also a keen figure skater and try to get to the rink at least once a week. The rink is a place where I can switch off and just go with the flow of the whole process, plus I enjoy the challenge of learning new moves!

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